ConnectBooster - BlueSnap Partners Unable to Transact Payments – Incident details

All systems operational

BlueSnap Partners Unable to Transact Payments

Resolved
Operational
Started over 2 years agoLasted 125 hours 48 minutes

Affected

App

Partial outage from 4:09 PM to 4:16 PM, Operational from 4:16 PM to 4:16 PM, Degraded performance from 4:16 PM to 4:25 PM, Operational from 4:25 PM to 4:12 PM, Degraded performance from 4:12 PM to 9:34 PM, Operational from 9:34 PM to 9:34 PM, Degraded performance from 9:34 PM to 9:36 PM, Operational from 9:36 PM to 9:58 PM

Updates
  • Resolved
    UTC
    Resolved

    The ConnectBooster Team has been monitoring this issue for the past 48 hours and currently the issue appears to be resolved. Accordingly, we will be closing this incident. Partners experiencing issues may contact support@connectbooster.com for further assistance.

  • Update
    UTC
    Update

    We have published a fix for this issue and ConnectBooster is now operating normally - including payments transacted using AutoPay. We will continue to monitor this issue for the next 24-48 hours at which time this incident will be resolved. If you continue to experience issues transacting on BlueSnap, please contact support@connectbooster.com.

  • Update
    UTC
    Update

    We are still seeing a degradation in performance between Bluesnap and ConnectBooster. While some customers are reporting successful transactions processing between BlueSnap and ConnectBooster, we have isolated reports that autopay and syncing are still failing. We continue to actively investigate the reported issues. If you are experiencing an issue with transactions failing, please contact support@connectbooster.com.

  • Update
    UTC
    Update

    Our Development Team has identified additional updates that are being applied to the ConnectBooster Portal. These updates will continue to apply throughout the remainder of the day.

    We plan on providing an additional update by 10am on 3/5/2024. Please continue to monitor the status page, and direct any questions to our support team at Support@connectbooster.com

  • Update
    UTC
    Update

    We continue to monitor our published fix for this incident. We will continue to post updates to this page. If you continue to experience issues, please contact ConnectBooster Support.

  • Monitoring
    UTC
    Monitoring

    We have identified a potential fix for BlueSnap customers unable to transact. We are currently implementing this change and will monitor the update overnight. We will post another update at 9AM CT tomorrow (March 4, 2024)

  • Update
    UTC
    Update

    Our team is still diagnosing this incident. We will continue to post updates here as we continue our investigation.

  • Investigating
    UTC
    Investigating

    ConnectBooster is aware of a problem affecting all payments for Partners using the BlueSnap gateway. As of 10:00am CT there are no known workarounds for this issue. We will post regular updates to this page as we continue our investigation.