Duration: 11 days, 19 hours and 58 minutes

Affected Components: App

Oct 16, 22:12:00 GMT+0
Monitoring - We are aware of a problem where the sync to QuickBooks Online is failing for some partners after initial successes. The Kaseya R&D Team has verified the root cause is not in the ConnectBooster Portal. These failures are a continuation of Intuit's previous errors. We will continue to monitor and provide updates when we get them. Subscribe to the Kaseya Status Page for up-to-date information at <https://status.kaseya.com/>.

Oct 24, 01:36:58 GMT+0
Monitoring - There are a limited number of users experiencing issues with ConnectBooster not syncing properly with QuickBooks. This is due to a recent change from Intuit and we are actively working with the QuickBooks team to troubleshoot the problem. If you're facing this issue, we recommend submitting a ticket with both ConnectBooster and QuickBooks so we can track and assist with your case. In the meantime, if you'd like to process payments manually please reach out to our Support team. We have information on possible workarounds based on your 3rd party providers. Thanks for your patience while we work to resolve this..

Oct 24, 19:53:00 GMT+0
Identified - In our continued effort to provide transparency on the current QuickBooks Online issues and further assure that we are doing everything in our power, we would like to provide you with the case number we have on file with the QuickBooks team. That case number is 00159887 We continue to reach out to Intuit to resolve this issue. Other parties are experiencing similar problems. Users of QuickBooks Online reaching out to Intuit with this case number may help advocate for a solution, as your input is valuable. We will continue to provide updates as they are made available to us. We appreciate your patience and understanding as we work to resolve this issue..

Oct 25, 16:10:00 GMT+0
Monitoring - At approximately 2:00 PM UTC on October 24th, we started receiving reports from partners of successful syncs to QuickBooks Online. We will continue to monitor over the weekend. Thank you again for your patience..

Oct 28, 18:10:00 GMT+0
Resolved - This incident has been resolved. .

Duration: 4 days, 7 hours and 44 minutes

Affected Components: SendGrid, Website, App

Oct 10, 14:30:00 GMT+0
Monitoring - We are aware of a problem where the sync to QuickBooks Online is failing for some partners. The Kaseya R&D Team has verified the root cause is not in the ConnectBooster Portal. The failures are coming from Intuit. We will continue to monitor and provide updates when we get them. Subscribe to the Kaseya Status Page for up-to-date information at <https://status.kaseya.com/>.

Oct 11, 19:54:00 GMT+0
Monitoring - We have contacted Intuit and are working with their team towards a solution. We will continue to monitor and provide updates as they are available.

Oct 14, 22:14:00 GMT+0
Resolved - This incident has been resolved..

Duration: 10 days, 17 hours and 57 minutes

Affected Components: App

Aug 5, 15:26:54 GMT+0
Resolved - This incident has been resolved..

Jul 25, 21:29:33 GMT+0
Identified - We are aware of a problem where users experience the PayNow Feature not progressing after entering payment information preventing the payment from completing. The current supported workaround is to have the End User log directly into the ConnectBooster Portal, or for the Tenant to initiate payment within the Tenant Portal. The Kaseya R&D Team has identified the issue and is working towards a resolution with an initial resolution to be implemented by 7/26/2024. You can continue to monitor here or subscribe to the Kaseya Status Page for up-to-date information at <https://status.kaseya.com/>..

Jul 26, 20:14:53 GMT+0
Identified - We are continuing to work on a fix for this incident. The target release date has moved to 07/30/2024 to allow our Quality Assurance team additional time for testing..

Jul 30, 16:10:08 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 1 day, 1 hour and 28 minutes

Affected Components: App

Jul 23, 19:58:01 GMT+0
Identified - We are aware of a problem where users experience increased load times when logging in or navigating through the Portal during high-traffic times of the day. The Kaseya R&D Team has identified the issue and is working towards a resolution. You can continue to monitor here or subscribe to the Kaseya Status Page for up-to-date information at <https://status.kaseya.com/>..

Jul 23, 22:03:00 GMT+0
Monitoring - We are aware of a problem where users experience increased load times when logging in or navigating through the Portal during high-traffic times of the day. The Kaseya R&D Team has deployed a change to the ConnectBooster portal which has shown to help resolve the issue. Our initial testing is confirming that the logins are continuing to work as expected. Our team will continue to monitor these changes throughout the day with further updates to follow. You can continue to monitor here or subscribe to the Kaseya Status Page for up-to-date information at <https://status.kaseya.com/>..

Jul 24, 21:25:43 GMT+0
Resolved - With the changes made by Development the ability to login via the K1 Portal has returned to normal operation and portal performance has continued to increase. Our team is confident to mark this even as resolved and request that any further reports continue to be directed to our support team at Support@connectbooster.com.

Duration: 15 hours and 35 minutes

Affected Components: Website

Jul 18, 23:28:26 GMT+0
Monitoring - We have been made aware of a report from Microsoft Azure which is currently experiencing a degradation which affects access to the ConnectBooster Portal. The Kaseya Team is currently monitoring the reports from Microsoft to provide status updates regarding their affected services. If you are affected at this time, we would advise you to please create a ticket with our Support team via email at [support@connectbooster.com](mailto:support@connectbooster.com) for faster responses on any developments that we are able to provide which will be updated to this incident..

Jul 19, 03:17:20 GMT+0
Monitoring - Azure's current reports are that they have identified the underlying cause and are applying mitigation to restore services. Initial testing has shown that the ConnectBooster Portal is continuing to respond appropriately for access requests to restore use. We will continue to monitor these changes and provide additional updates that are substantial up to resolution. If you are still being affected at this time, we would advise you to please create a ticket with our Support team via email at [support@connectbooster.com](mailto:support@connectbooster.com) for faster responses on any developments that we are able to provide which will be updated to this incident. Additional insight can be seen in the Azure Status Page: [Azure status](https://azure.status.microsoft/en-us/status).

Jul 19, 05:15:37 GMT+0
Monitoring - Azure is reporting that services are returned to normal and portal accessibility is continuing to stabilize allowing access to the ConnectBooster Portal. We will continue to monitor these changes and will provide a final update to this incident after allowing for additional monitoring. If you are still being affected at this time, we would advise you to please create a ticket with our Support team via email at [**support@connectbooster.com**](mailto:support@connectbooster.com) for faster responses on any developments that we are able to provide which will be updated to this incident. Additional insight can be seen in the Azure Status Page: [**Azure status**](https://azure.status.microsoft/en-us/status).

Jul 19, 15:03:43 GMT+0
Resolved - After considerable monitoring, we believe that the previous report of the ConnectBooster Portal being inaccessible is now resolved. Azure's current status is showing that services continue to show as operational. No further reports have been received, and our testing has continued to show stability in accessing the product. .

Duration: 6 days, 21 hours and 58 minutes

Affected Components: Website

Jul 16, 19:08:01 GMT+0
Investigating - We are aware of a problem where emails may continue to send the following days after their initial delivery when SMTP is enabled. The Kaseya R&D Team is currently investigating the scope and impact of this current situation. In the meantime, our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team via email at [support@connectbooster.com](mailto:support@connectbooster.com) or contact them at 877-733-6584\. .

Jul 17, 17:06:03 GMT+0
Identified - We were made aware of a problem where emails may continue to send the following days after their initial delivery when SMTP is enabled. The Kaseya R&D Team has Identified the source of the issue and is currently reviewing next steps for resolution. In the meantime, our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team via email at [support@connectbooster.com](mailto:support@connectbooster.com) or contact them at 877-733-6584\. .

Jul 23, 17:06:00 GMT+0
Resolved - A fix has been pushed for this from our development team which has resolved the issue..

Duration: 54 minutes

Affected Components: Website

Jul 1, 15:54:29 GMT+0
Identified - We are currently investigating an incident related to email notifications being queued up for delivery through the ConnectBooster platform. We have received reports that emails are either delayed or not sending completely. Our development team is currently investigating this event. .

Jul 1, 16:16:06 GMT+0
Monitoring - We have released a fix for the reported delayed email triggers and are continuing to monitor this for additional reports. .

Jul 1, 16:48:15 GMT+0
Resolved - Reports have confirmed that the portal is now sending requests for emails once queued, and we have not seen any further or continued degradation. This event is now being marked as resolved..

Duration: 1 day, 19 hours and 23 minutes

Affected Components: Website

Jun 4, 19:41:55 GMT+0
Investigating - We are currently investigating an incident related to email notifications being queued up for delivery through the ConnectBooster Platform. We have received some reports that emails are being delayed when scheduled, and our Development Team is currently investigating this event..

Jun 4, 19:52:08 GMT+0
Identified - Our Development Team has begun to identify the underlying cause of this degradation and have begun to address the situation for further resolution..

Jun 5, 17:20:00 GMT+0
Monitoring - We have released a fix for the reported delayed email triggers and are continuing to monitor this for additional reports. We are confident that with this release the emails will begin to resolve going forward..

Jun 6, 15:05:00 GMT+0
Resolved - Reports have confirmed that the portal is now sending requests for emails once queued, and we have not seen any further or continued degradation. This event is now being marked as resolved..

Duration: 3 hours and 44 minutes

Affected Components: SendGrid, Website, App

Mar 4, 16:25:57 GMT+0
Investigating - The ConnectBooster Team is currently investigating an incident preventing customers from logging in. At 9:30AM CT the ConnectBooster Team became aware of an increasing number of customers unable to access ConnectBooster. At this time, customers may not be able to access ConnectBooster or access may be intermittent. We will continue to post updates here as the investigation continues. Please contact [support@connectbooster.com](mailto:support@connectbooster.com) if customers notify you that they are not able to log in..

Mar 4, 20:09:40 GMT+0
Resolved - Our Development Team has recently deployed a resolution to the portal which has provided a resolution to the previous Login Issue for some clients through the ConnectBooster Portal. We believe this has been resolved, and are notifying the effected parties. If you have any continued issues please reachout to let our support team know at [Support@connectbooster.com](mailto:Support@connectbooster.com).

Duration: 5 days, 5 hours and 48 minutes

Affected Components: App

Mar 3, 16:09:57 GMT+0
Investigating - ConnectBooster is aware of a problem affecting all payments for Partners using the BlueSnap gateway. As of 10:00am CT there are no known workarounds for this issue. We will post regular updates to this page as we continue our investigation..

Mar 3, 19:56:40 GMT+0
Investigating - Our team is still diagnosing this incident. We will continue to post updates here as we continue our investigation..

Mar 3, 22:59:09 GMT+0
Monitoring - We have identified a potential fix for BlueSnap customers unable to transact. We are currently implementing this change and will monitor the update overnight. We will post another update at 9AM CT tomorrow (March 4, 2024).

Mar 4, 16:16:31 GMT+0
Monitoring - We continue to monitor our published fix for this incident. We will continue to post updates to this page. If you continue to experience issues, please contact ConnectBooster Support..

Mar 4, 22:03:49 GMT+0
Monitoring - Our Development Team has identified additional updates that are being applied to the ConnectBooster Portal. These updates will continue to apply throughout the remainder of the day. We plan on providing an additional update by 10am on 3/5/2024\. Please continue to monitor the status page, and direct any questions to our support team at Support@connectbooster.com.

Mar 5, 16:12:58 GMT+0
Monitoring - We are still seeing a degradation in performance between Bluesnap and ConnectBooster. While some customers are reporting successful transactions processing between BlueSnap and ConnectBooster, we have isolated reports that autopay and syncing are still failing. We continue to actively investigate the reported issues. If you are experiencing an issue with transactions failing, please contact support@connectbooster.com..

Mar 5, 21:34:41 GMT+0
Monitoring - We have published a fix for this issue and ConnectBooster is now operating normally - including payments transacted using AutoPay. We will continue to monitor this issue for the next 24-48 hours at which time this incident will be resolved. If you continue to experience issues transacting on BlueSnap, please contact support@connectbooster.com..

Mar 8, 21:58:26 GMT+0
Resolved - The ConnectBooster Team has been monitoring this issue for the past 48 hours and currently the issue appears to be resolved. Accordingly, we will be closing this incident. Partners experiencing issues may contact [support@connectbooster.com](mailto:support@connectbooster.com) for further assistance..

Duration: 6 hours and 21 minutes

Affected Components: SendGrid, Website, App

Aug 28, 21:36:44 GMT+0
Resolved - This issue is now resolved. ConnectBooster should be working correctly at this time..

Aug 28, 15:15:17 GMT+0
Investigating - The ConnectBooster Team is currently investigating an application outage preventing users from accessing ConnectBooster. At 9:45AM CDT the ConnectBooster Team became aware of some users unable to access ConnectBooster. Users may not be able to access ConnectBooster or access may be intermittent. Please refer to our [Status Page](https://connectbooster.instatus.com/) for updates. We will continue to update this page throughout this incident. ConnectBooster Support is unable to provide further information during this time..

Aug 28, 17:02:14 GMT+0
Monitoring - The ConnectBooster Team has identified a possible server issue that was preventing users from logging in to the ConnectBooster portal and implemented a potential fix to resolve the issue. ConnectBooster should now be accessible, however the ConnectBooster Team will continue to monitor for additional outages throughout the day until this issue is fully resolved..

Affected Components: SendGrid, Website, App

Aug 25, 21:38:19 GMT+0
Resolved - ConnectBooster has implemented a configuration change to resolve the issues around receiving SMS authentication codes. The ConnectBooster Dev Team is currently monitoring this fix and will continue to monitor sending statuses throughout the weekend. Authentication codes should be sending normally. If you are continuing to experience issues with receiving 2FA codes via SMS please contact support@connectbooster.com.

Duration: 5 days, 21 hours and 50 minutes

Affected Components: SendGrid, Website, App

Aug 23, 16:36:41 GMT+0
Monitoring - ConnectBooster is aware that Intuit is notifying partners and customers of an active service degradation involving QuickBooks Web Connector due to a revoked certificate from their certificate provider. At this time, Intuit is not providing an ETA on when this issue will be resolved. Intuit has provided the following resources for customers to stay updated, and possibly repair their installation of QuickBooks Web Connector: [QuickBooks Status (intuit.com)](https://status.quickbooks.intuit.com/) [How to fix the error QuickBooks - Application with Revoked Certificate (intuit.com)](https://quickbooks.intuit.com/learn-support/en-us/help-article/web-integration/fix-error-quickbooks-application-revoked/L6Y849bKg_US_en_US?uid=llnrq4an) Please note that if you try the above fix for QuickBooks Web Connector, ConnectBooster Support is unable to provide assistance with this process. Intuit is requesting that any questions on the fix should be directed to their team directly. Steps to set up QuickBooks Web Connector again if needed can be found here: [QuickBooks WebConnector Setup | ConnectBooster Support](https://docs.connectbooster.com/help/webconnectorsetup). Please note that ConnectBooster Support is not able to provide any further information regarding this service degradation with QuickBooks Web Connector. Please refer all questions regarding this service degradation with the QuickBooks Web Connector to QuickBooks Support at 1-800-446-8848. .

Aug 25, 21:52:47 GMT+0
Monitoring - Intuit has released a potential solution to resolve the certificate issue with QuickBooks Web Connector by updating to the latest version. Please update QuickBooks using this link: [Update QuickBooks](https://intuit.me/qbupdate).

Aug 29, 14:27:05 GMT+0
Resolved - This issue has been resolved. Affected users can resolve the issue by updating the QuickBooks Web Connector. Partners who continue to experience issues using QuickBooks Web Connector should contact support@connnectbooster.com for additional troubleshooting..

Duration: 8 hours and 58 minutes

Affected Components: Website, SendGrid, App

May 15, 13:14:00 GMT+0
Investigating - We are currently investigating an incident where some users are unable to login. Please check back on this page for updates..

May 15, 16:57:56 GMT+0
Identified - We have identified an issue with servers running out of resources and are in the process of implementing a remediation..

May 15, 21:12:02 GMT+0
Monitoring - We have implemented additional resources and implemented a fix. We are currently monitoring the situation in case the issue reappears..

May 15, 22:12:21 GMT+0
Resolved - This incident has been resolved. We will continue to monitor resource loads for additional issues. If you experience issues please reach out to ConnectBooster Support..