Website - Operational
App - Operational
SendGrid - Operational
SendGrid
Notice history
Aug 2024
No notices reported this month
Jul 2024
- ResolvedResolvedThis incident has been resolved.
- MonitoringMonitoringWe implemented a fix and are currently monitoring the result.
- UpdateUpdate
We are continuing to work on a fix for this incident. The target release date has moved to 07/30/2024 to allow our Quality Assurance team additional time for testing.
- IdentifiedIdentified
We are aware of a problem where users experience the PayNow Feature not progressing after entering payment information preventing the payment from completing. The current supported workaround is to have the End User log directly into the ConnectBooster Portal, or for the Tenant to initiate payment within the Tenant Portal.
The Kaseya R&D Team has identified the issue and is working towards a resolution with an initial resolution to be implemented by 7/26/2024.
You can continue to monitor here or subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/.
- ResolvedResolved
With the changes made by Development the ability to login via the K1 Portal has returned to normal operation and portal performance has continued to increase.
Our team is confident to mark this even as resolved and request that any further reports continue to be directed to our support team at Support@connectbooster.com - MonitoringMonitoring
We are aware of a problem where users experience increased load times when logging in or navigating through the Portal during high-traffic times of the day.
The Kaseya R&D Team has deployed a change to the ConnectBooster portal which has shown to help resolve the issue. Our initial testing is confirming that the logins are continuing to work as expected. Our team will continue to monitor these changes throughout the day with further updates to follow.
You can continue to monitor here or subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/.
- IdentifiedIdentified
We are aware of a problem where users experience increased load times when logging in or navigating through the Portal during high-traffic times of the day.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
You can continue to monitor here or subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/.
- ResolvedResolved
After considerable monitoring, we believe that the previous report of the ConnectBooster Portal being inaccessible is now resolved. Azure's current status is showing that services continue to show as operational.
No further reports have been received, and our testing has continued to show stability in accessing the product. - UpdateUpdate
Azure is reporting that services are returned to normal and portal accessibility is continuing to stabilize allowing access to the ConnectBooster Portal. We will continue to monitor these changes and will provide a final update to this incident after allowing for additional monitoring.
If you are still being affected at this time, we would advise you to please create a ticket with our Support team via email at support@connectbooster.com for faster responses on any developments that we are able to provide which will be updated to this incident.
Additional insight can be seen in the Azure Status Page: Azure status - UpdateUpdate
Azure's current reports are that they have identified the underlying cause and are applying mitigation to restore services. Initial testing has shown that the ConnectBooster Portal is continuing to respond appropriately for access requests to restore use. We will continue to monitor these changes and provide additional updates that are substantial up to resolution.
If you are still being affected at this time, we would advise you to please create a ticket with our Support team via email at support@connectbooster.com for faster responses on any developments that we are able to provide which will be updated to this incident.
Additional insight can be seen in the Azure Status Page: Azure status - MonitoringMonitoring
We have been made aware of a report from Microsoft Azure which is currently experiencing a degradation which affects access to the ConnectBooster Portal.
The Kaseya Team is currently monitoring the reports from Microsoft to provide status updates regarding their affected services.
If you are affected at this time, we would advise you to please create a ticket with our Support team via email at support@connectbooster.com for faster responses on any developments that we are able to provide which will be updated to this incident.
- ResolvedResolved
A fix has been pushed for this from our development team which has resolved the issue.
- IdentifiedIdentified
We were made aware of a problem where emails may continue to send the following days after their initial delivery when SMTP is enabled.
The Kaseya R&D Team has Identified the source of the issue and is currently reviewing next steps for resolution.
In the meantime, our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team via email at support@connectbooster.com or contact them at 877-733-6584.
- InvestigatingInvestigating
We are aware of a problem where emails may continue to send the following days after their initial delivery when SMTP is enabled.
The Kaseya R&D Team is currently investigating the scope and impact of this current situation.
In the meantime, our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team via email at support@connectbooster.com or contact them at 877-733-6584.